Optimistic Elephant LLC

Return & Refund Policy 

All of our jewelry is designed, strung, and knotted by hand in Wichita, Kansas, with supplies from around the world. We thoroughly inspect all jewelry prior to shipping to ensure quality. Please be aware, however, that, due to the handmade nature of our merchandise and the natural products used in their production, each piece is unique and has its own character and imperfections. The beads that we use have natural variances, and no two beads are alike. If you are unsure or have any questions about a particular item, please contact us prior to purchasing the item.

If you are not satisfied with your purchase for any reason, you may return the item to us within fourteen (14) days after delivery, subject to the following conditions:

 

  • All merchandise must be unworn and in original condition.

  • All tags must be attached to the merchandise, and the merchandise must be in its original packaging.

  • We do not accept returns of custom or personalized jewelry.

  • Within five (5) days after receiving the returned item, we will refund your original payment method, reduced by the original shipping cost. We do not offer refunds for original shipping costs or return/exchange shipping costs.

 

To initiate a return, please email us at Emily@optimisticelephant.com or fill out the form below.